Hi, I'm Haimeng,
a
product designer
with a
passion for AI & SaaS tools.
I’m a designer currently working @amazon, where I spend my day championing our customers, ideating new solutions, and crafting vivid experiences.
Projects
Dec 2025 - Feb 2026
Redesign case page
Web design, Enterprise AI
Track, organize, and resolve customer issues by consolidating all interactions into a single, unified case.
Sep 2024 - Dec 2024
GenAI-driven workflows
Web design, Enterprise AI
Use GenAI to improve the workflows to resolve customer issues efficiently and accurately.
Apr 2021 - June 2021
Affinity Dashboard Redesign
Fintech, Data Visualization
Jan 2021 - March 2021
Redesign portfolio analysis page
Fintech, Data Visualization
Redesign the portfolio exposure workspace provide a more granular and intuitive data visualization experience.
About
👋 Hi there, I’m Haimeng.
Currently, designing next-generation experiences for customer service contact handling @Amazon.
Graduated with a master’s degree in digital media from the University of Washington,
I’ve worked in FinTech, healthcare, and venture capital firms.
In the past 7 years, I’ve launched B2C & B2B products across web and mobile.
Outside of work
I like reading, hiking, and vibe coding—always exploring new ideas 😊
Experience
Aug 2021 - now
UX designer @Amazon
Lead Amazon's global case management system in Customer Service, reducing repeat customer contacts by 5%. Built a Figma plugin using an AI coding agent that
automated design, accelerating the entire design process by 5x.
Design Amazon first Gen-AI workflows in Customer Service, collaborated with UX researchers, tested out the ideas with customer service associates and
presented the concept design and findings to senior leadership.
Work closely with senior product leadership to identify gaps between existing experiences and an ideal state through quant, and qual analysis.
July 2019 - Aug 2021
UX designer @Tyemill(Acquired by Syntax Data)
Led the design of Affinity, a financial analytics platform, empowering investors to analyze complex portfolios with interactive data visualizations.
Built a scalable design system in partnership with engineering teams, accelerating feature delivery by 2 weeks per sprint and standardizing UI patterns for 50+ components.
March 2019
International Association of Accessibility Professionals
Certified Professional in Accessibility Core Competencies (CPACC)
March 2019
Convey UX conference
Selected speaker
Haimeng Gan © 2026